NovacareTransport

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TRANSPORTATION

SERVICES

FOR

HEALTHCARE

NovacareTransport coordinates professional transportation services for individuals on Medicaid and Medicare, including dual-eligible, low-income, older adults and persons with disabilities.

By providing N.E.M.T. (Non-Emergency Transportation Services) and N.E.T. (Non-Emergency Transportation), NovacareTransport helps health plan members access necessary medical appointments and services when they lack personal transportation or when their medical condition prevents them from using regular means of transportation.

REQUEST MORE INFORMATION Improving Health Equity

addressing access barriers to healthcare services supporting preventive care and chronic disease management addressing behavioral health needs addressing social determinants of health

By incorporating NovacareTransport’s transportation solutions into their service offerings, health plans can enhance the Health Equity Index reward factor and better serve their diverse member populations.

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HOW WE CAN HELP WITH SOCIAL DETERMINANTS OF HEALTH (SDoH)

An essential aspect of guaranteeing Medicaid and Medicare beneficiaries’ access to healthcare is ensuring that health plans go beyond simply providing transportation for medical appointments. Transportation barriers are intertwined with other social determinants of health, such as socioeconomic status, housing instability, and food insecurity. By addressing transportation needs through NovacareTransport, health plans can support beneficiaries in accessing other essential resources and services, thus reducing health disparities and improving Health Equity.

Improving Health Equity

Transportation plays a vital role in improving health equity among Medicare and Medicaid members by addressing access barriers to healthcare services, supporting preventive care and chronic disease management, addressing behavioral health needs, and addressing social determinants of health. By incorporating NovacareTransport’s transportation solutions into their service offerings, health plans can enhance the Health Equity Index reward factor and better serve their diverse member populations.

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THE NovaCareTransport ADVANTAGE

  • Reduction in surcharges
  • Rural transportation access for patients and members
  • Collaboration with LYFT to offer diverse transportation services
  • Fully staffed offices with knowledgeable and courteous representatives
  • ACAP preferred vendor status
  • Mobility management services you can count on
  • Emphasis on continual reduction in Medicaid program costs
  • Collaboration with MCOs to address challenges of providing transportation

NovacareTransport works closely with our health plans to address the challenges of providing transportation across an entire service area. Through our efforts and initiatives NovacareTransport has achieved preferred vendor status. We have been an Association of Affiliated Community Plans (ACAP) Preferred Transportation Vendor since 2009. This status is achieved on the recommendation of two ACAP member plans and can be revoked at the request of just one plan.

Our contracted and credentialed network of nearly 250 transportation providers offers taxi/livery, wheelchair accessible and ambulance services for our managed care partners.
On-demand transportation options are enhanced by the use of advanced technology integrated into our traditional provider network as well as our agreement with Lyft, and robust friends and family mileage reimbursement and public transit programs.
Our 25 years of experience creating transportation solutions for Medicaid and Medicare programs means that we have experience with vulnerable populations.
These dual-eligible members tend to be frail and face mobility barriers, such as needing extra assistance getting in and out of their homes or vehicles, hearing impairments, or difficulty remembering appointments.
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Positively impacting health outcomes

Delivering high-quality transportation services that connect individuals to the services they need through:

experienced & trained CSRs

They recognize and respond to each individual’s unique challenges

scheduling software solutions

Using member info to determine the most appropriate mode of transport based on circumstances

contracted and credentialed provider network

Trained in passenger safety and sensitivity, using safe and clean vehicles
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Benefits of Using NovacareTransport

Customer Satisfaction

NovacareTransport is empowered to manage member transportation services using innovative technology and transportation management models, adding value to the services provided.

24/7
Support

Partnering with NovacareTransport means we are here for your Members around the clock. We’ve built a reliable and efficient network of providers that can meet your specific needs.

No
Wrong Door

NovacareTransport's No Wrong Door approach creates comprehensive access to member transportation. Technology drives our various channels to accessing transportation.